What happens after you ask for a quote
Quote Request & Communications Policy
The short version
- When you send a quote request, a real person at MAC reads it and contacts you, usually the same day.
- We call, text or email only about your request or job. No marketing lists unless you ask to join one.
- Reply STOP to any text to stop texts. Tell us on any call or email to stop calls or emails.
- Your details are never sold or shared for anyone else's marketing.
1.What happens when you submit a form
- Your request arrives. Our form sends your details to MAC's business inbox and stores a copy in our website's form system.
- A person reads it. Not a call center and not a lead-selling service. We usually reply the same day during office hours (7am to 7pm, 7 days).
- We contact you by the method you used or the one you asked for, to set up a free inspection.
- We inspect and photograph your roof, then send one written quote. The quote is the invoice.
- You decide. If you don't go ahead, we won't keep calling.
2.How we'll contact you
| Method | What we use it for |
|---|---|
| Phone call | Scheduling, questions about your roof, quote follow-up |
| Text message | Appointment times, photos, quick updates, quote follow-up |
| Written quotes, invoices, warranty information |
By submitting a form or texting us, you agree we may contact you by these methods about your request. This is not a condition of buying anything, and you can change your mind at any time.
3.Text messaging terms
- Program: MAC Construction customer texts about roofing requests and jobs.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out. Reply HELP or call +1 334-726-6401 for help.
- Carriers are not liable for delayed or undelivered messages.
- We will not share your mobile number or texting consent with third parties or affiliates for marketing or promotional purposes.
4.What we don't do
- We don't sell, rent or trade your contact details.
- We don't add you to a marketing list unless you ask to join one.
- We don't use automated robocalls or mass text blasts.
- We don't share your details with other contractors or lead buyers.
5.Photos and documents you send
Photos of your roof, ceiling stains or insurance letters you text or email us are used only to understand your roof and prepare your quote. We will ask your permission before using any photo of your home in our marketing, and we never show house numbers or people without permission.
For insurance claims: you file the claim, and you and your insurer decide. Any photos or written scope we prepare are given to you to share as you choose. We don't negotiate with insurers or handle claims. See insurance roof claim help.
6.Past customers and storm check-ins
If we've done work for you, we may contact you after a major storm to ask whether your roof is okay, or about your warranty. Tell us if you'd rather we didn't, and we'll note it.
7.How to stop or change contact
- Texts: reply STOP.
- Calls or email: tell us on the call, reply to any email, or email stephenmcduffie14@gmail.com.
- Delete your request: call +1 334-726-6401 or email us and we'll remove it, unless we must keep it for an active job, warranty or legal reason.
8.Related policies
This policy works together with our Privacy Policy and Terms of Use.